Happy to help! We'll get this figured out for you ASAP!
In many cases, this is a transaction supporting a nonprofit on our platform. BetterWorld provides the software for thousands of organizations around the country, which run auctions, sell tickets, accept donations and more!
Please use the "Contact Us" button at the top of the page to submit a ticket with your name and email. We'll take a look, figure it out, and get back to you within 24 hours.