Our auction platform is built to make bidding transparent, fair, and efficient for everyone. To protect nonprofits and ensure a positive experience for all participants, all bids are final and can't be retracted once placed. This policy helps maintain the integrity of the auction and keeps the process fair for every bidder.
That being said, mistakes happen and we totally get it! For example, we've seen cases where someone accidentally bid $1,000 on an item when they meant to bid $100, in cases like this, don't worry! You can contact us by clicking the chat bubble at the bottom right of your screen or sent us an email to [email protected]. Please let us know the name of the organization who is running the Auction, the name of the Auction item, and what you intended to bid (or do). If you let us know quickly enough, we're often able to go in manually and resolve things!