BetterWorld

Whit Hunter

Kerri Ali

Yesenia Santiago

Donor & Participant Questions

Having trouble locating the postal/zip code when entering your credit card information?

How to Enter the Zip Code for My Credit Card to Check Out

Here is how you can contact our support team to request a refund.

How to Request a Refund

Here is how you can change/update your email address even if you created your account with the wrong email!

How to Change my Email Address

If you're having trouble accessing your account here are some steps that might help!

How to Access My Account

Here is where you can find a receipt for your donation or purchase!

How to Find My Receipt

Can you help me find an Auction or campaign on BetterWorld?

How to Find an Auction or Organization on BetterWorld

Here is how you can make an anonymous donation to an organization's campaign!

How to Donate Anonymously

You can now make one-time and reoccurring donations using ACH/Bank payments!

How to Make a Donation using ACH or Bank Payments

Do you have an unrecognized charge on your statement from BetterWorld?

Unrecognized Charge from BetterWorld on my Bank Statement

Here's How to Access Past Donations Made Using Guest Checkout

How to View and Manage Past Donations Without a BetterWorld Account

You can now make one-time and recurring donations using Google Pay!

How to Make a Donation using Google Pay

General & Account 

Here is more information on our credit card processor, Stripe!

How are Credit Cards Processed on BetterWorld?

Here's what to do if your card declines while participating in a campaign!

How to Retry a Transaction after Card was Declined

Easily manage your payment methods - learn how to delete or add a new credit card.

How to Delete or Update My Credit Card Information

Payments

Step-by-Step Guide to Updating Payment Information for Your Auction Items

How to Change the Card Associated with an Auction Item

Find out how to log in or create an account to participate in Auctions.

How to Sign In to Bid

Here is how we can help if you would like to delete a bid.

Can I Retract a Bid I Have Made?

Here is more information on bid increments for an Auction.

Can I Bid any Amount?

Easily review all your past bids with these simple steps.

How to See My Bidding History

Can I See Who I Am Bidding Against?

We sent automatic email notifications and you can choose to receive text message notifications.

How to Receive Outbid Notifications and Auction Updates

These are the Notifications You’ll Receive After an Auction Ends!

How to Know if You Are the Winning Bidder

Learn how to edit the shipping address of your auction items and communicate with the organization for fulfillment.

How to Change or Update My Shipping Address

End-of-Auction Notifications and Using the Fulfillment Center to Contact the Organization

How to Know When You Will Receive the Item You Won

Everything you need to know about paying for your Online and Live Auction items, retrying payments, and managing your credit card information.

How to Complete, Update, or Retry Payments for Auction Items

A simple guide to locating and managing your saved Auction items

How to Find Your Favorited Auction Items

A Quick Guide to Locating the Employer Identification Number You Need

Are Your Winning Bids Tax Deductible?

Understanding the tax benefits for charitable contributions.

Are My Business's Item Donations Tax Deductible?

Learn How to Easily Place a Bid and Use Max Bids on Your Phone or Computer

How to Place a Bid

Anna Speicher

Auctions

Learn how you can get entries to a Giveaway on BetterWorld.

How to Enter a Giveaway/Raffle

Discover how BetterWorld ensures fair and random winner selection, and how to know if you have won.

How Giveaway Winners Are Selected

Learn how to find and download your receipt from BetterWorld, whether in your email inbox or directly through your account.

How to Find Your Confirmation Email/Receipt

Giveaways

A Guide to Managing Guest Registrations for the Event

How to Register Guests for Tickets You Purchased

A simple guide to redeeming discount codes when purchasing event tickets

How to Apply a Discount Code for a Ticketed Event

Find your event ticket and receipt easily via email or in your BetterWorld account, complete with a QR code for seamless check-in.

How to Find Your Event Tickets and Guest Tickets

Understanding ticket purchase restrictions

Why Am I Seeing a "Limit Error" When Trying to Purchase Tickets?

Johalys Marte

Ticketed Events

Explore the different ways to join a Peer-to-Peer or A-Thon campaign and create your personalized fundraising page.

How to Join a Peer-to-Peer Campaign

You can customize your Peer-to-Peer and A-Thon participant page from your account.

How to Edit Your Participant Page in a Peer-to-Peer Campaign

A video guide to supporting the right participant in a Peer-to-Peer or A-Thon campaign.

How to Make a Donation to a Peer-to-Peer Campaign

Here's how you can edit your own activity count if the organization has allowed you to claim your fundraising page.

How to Add or Edit Activity Counts on Your A-Thon Page

You can make a pledge per activity and set a max pledge donation for an A-thon campaign!

How to Make a Pledge for an A-Thon Campaign

Learn how to create a team and invite others to join, whether during registration or after signing up for a Peer-to-Peer campaign.

How to Create a Team and Invite Others to Join

Learn how to easily add any video that is hosted on YouTube or Vimeo to your campaign page.

How to Add a Video to a Participant's Peer-to-Peer Page

Aneysi

Peer-to-Peer

Here is a quick and easy guide to supporting a crowdfunding campaign.

How to Make a Donation on a Crowdfunding Page

Crowdfunding 

Here is a quick and easy guide to contributing to a Standard Donation campaign.

How to Make a Donation to a Standard Donation Campaign

Standard Donations

Learn How to Support Causes Through Impact-Giving

How to Make a Donation / Purchase in an Impact-Giving Campaign

Impact Giving

Learn how to make and fulfill a pledge from your phone with step-by-step guidance for Paddle Raise campaigns.

How to Make and Pay for a Pledge Using Paddle Raise

Learn about different payment options for fulfilling your pledge.

Can I Pay for My Pledge with a Check or Other Method?

Paddle Raise 

A guide to updating payment information for your ongoing contributions.

How to Change the Card Associated with a Recurring Donation

Learn how to easily manage and stop ongoing contributions.

How to Cancel a Recurring Donation

Recurring Donations 

Find answers and get help from Intercom Support and Community Experts

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