All Collections
Donor & Participant Questions
Where is the Zip Code? I can't check out.
I have a charge I don't recognize from BetterWorld
Request a refund
I put in the wrong email address - help!
I'm having trouble accessing my account - help?
Where can I find a receipt for my purchase?
Can you help me find an organization's campaign?
Can I make an anonymous donation?
How to delete or update your credit card information?
How do I place a bid?
How to place a bid on your phone?
How do I sign in to bid?
Can BetterWorld auto-bid for me?
What is a max bid?
Does anyone see my max bids?
Can you tell me about covering the credit card processing fee?
I put in the wrong bid - help!
Can I retract a bid that I've made?
Is there a certain set amount for the next bid or can I bid whatever I want?
How do I see my bid history?
Can I see who I am bidding against?
Will I be notified if I am outbid?
Can I receive text messages when I am outbid during an auction?
How do I change or update my shipping address?
How can I change the shipping address associated with an auction item?
How can I change the card associated with an auction item?
How will I know if I am the winning bidder?
When will I receive the item I won?
How do I pay for an item I've won?
My payment failed for an auction item
Are my winning bids tax deductible?
Can I get notified by text message if I've been outbid?
I favorited an auction item. How do I find it later?
How do I pay for my winning bid?
How to join a Peer-to-Peer campaign.
I am a participant in a Peer-to-Peer campaign, can I edit my donation page?
How to make a donation using Peer-to-Peer.
How to edit your Peer-to-Peer donation page as a participant.
How do I add/edit activity counts on my A-Thon page as a participant?
How to make a 'per-activity' pledge