Donor & Participant Questions
How to Enter the Zip Code for My Credit Card to Check Out
How to Request a Refund
How to Change my Email Address
How to Access My Account
How to Find My Receipt
How to Find an Auction or Organization on BetterWorld
How to Donate Anonymously
How to Make a Donation using ACH or Bank Payments
Unrecognized Charge from BetterWorld on my Bank Statement
How to View and Manage Past Donations Without a BetterWorld Account
How to Change the Card Associated with an Auction Item
How to Sign In to Bid
Can I Retract a Bid I Have Made?
Can I Bid any Amount?
How to See My Bidding History
Can I See Who I Am Bidding Against?
How to Receive Outbid Notifications and Auction Updates
How to Know if You Are the Winning Bidder
How to Change or Update My Shipping Address
How to Know When You Will Receive the Item You Won
How to Complete, Update, or Retry Payments for Auction Items
How to Find Your Favorited Auction Items
Are Your Winning Bids Tax Deductible?
Are My Business's Item Donations Tax Deductible?
How to Place a Bid
How to Join a Peer-to-Peer Campaign
How to Edit Your Participant Page in a Peer-to-Peer Campaign
How to Make a Donation to a Peer-to-Peer Campaign
How to Add or Edit Activity Counts on Your A-Thon Page
How to Make a Pledge for an A-Thon Campaign
How to Create a Team and Invite Others to Join
How to Add a Video to a Participant's Peer-to-Peer Page