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Donor & Participant Questions
How to Enter the Zip Code for My Credit Card to Check Out
Unrecognized Charge from BetterWorld on my Bank Statement
How to Request a Refund?
How to Change my Email Address?
How to Access My Account?
How to Find my Receipt?
How to Find an Auction or Organization on BetterWorld?
How to Donate Anonymously?
How to Delete or Update my Credit Card Information?
How to Make a Donation using ACH or Bank Payments?
How to Place a Bid on my Desktop Computer?
How to Place a Bid on my Phone?
How do I Sign in to Bid?
How to Auto-bid or Place a Max Bid on BetterWorld?
What is a Max Bid?
Can Anyone see my Max Bid?
What is the Credit Card Processing Fee in an Auction?
Can I Retract a Bid I have made?
Can I Bid any Amount?
How to See My Bidding History?
Can I See Who I Am Bidding Against?
How to get Notified When I'm Outbid?
How to Receive Text Messages When I am Outbid?
How to Change or Update My Shipping Address?
How to Change the Card Associated with an Auction Item
How to Know if You Are the Winning Bidder?
How to Know When You Will Receive the Item You Won
How to Pay for an Item You Have Won in an Auction
How to Retry a Failed Payment for Your Auction Item
Are Your Winning Bids Tax Deductible?
How to Receive Text Message Notifications for an Auction
How to Find Your Favorited Auction Items
How to Pay for Your Winning Bid from a Live Auction
Are My Business's Item Donations Tax Deductible?