BetterWorld account admins can add and remove offline donations the same way online donations are refunded! Offline donations are contributions that are manually recorded rather than processed through the platform's online payment system. These entries can be deleted in the Payments & Payouts section of the dashboard, where each transaction is labeled with its payment method.
1. Click on your logo in the upper right corner, and select Payments & Payouts.
2. Now locate the donation you want to refund/remove. You can use the magnifying glass icon on the top of the report to search the name or scroll through the report. Once you find the name, click the ... under the Actions column.
3. Select Mark as refunded.
Please note, you can confirm whether a donation was made offline before deleting it by checking the "Payment Method" column.
Refunding an offline donation in BetterWorld does not trigger an email notification to the donor or ticket holder. This is because the refund process only removes the internal record of the transaction and does not involve any external communication.