BetterWorld account admins can add and remove offline donations (donations that were not processed on the BetterWorld site) the same way online donations are refunded!
1. Click on your logo in the upper right corner, and select Payments & Payouts.
2. Click on Payments Received.
3. Click the three dots next to the name of the donor whose donation you'd like to refund/remove. Select Mark as refunded.
Please note, you can confirm whether a donation was made offline before deleting it by checking the "Payment Method" column.
