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How do donors check out for the pledge they made on a paddle raise campaign

How donors pay for their paddle raise pledge, either at checkout or with a payment method saved when they pledge.

Written by Johalys Marte

How a donor pays for a paddle raise pledge depends on how the organization collects pledges. For most campaigns, donors pay through checkout after they pledge. Some organizations ask donors to add a payment method when they pledge and then charge the pledges after the campaign ends.

Paying through checkout

Using the checkout button

After making a pledge, the donor will see a Go to checkout button at the bottom of the page.

This takes them to the checkout page with their pledge amount:

Through email

The donor will also receive a pledge confirmation email that includes a link to their checkout page.

Please note: If an admin added the pledge as an offline pledge, the donor can pay from the email shown above, or the organization can share the donor's checkout code with them.

When a payment method is saved at pledge time

If the organization collects payment details at pledge time, the process works like this:

  1. The donor signs in to their BetterWorld account and chooses a pledge amount.

  2. The pledge window shows the pledge amount, a saved card or bank account (or the option to add a new one), an optional Cover transaction costs checkbox, any fundraising cost, and the total to be charged.

  3. The donor confirms the pledge. They are not charged at this time.

  4. The donor receives a pledge confirmation email showing the amount and payment method. This email does not include a checkout link, and no text message is sent.

  5. After the campaign ends, the organization charges the pledges. Each pledge is charged separately, and the donor receives a receipt email for each one. ACH (Bank account payments) can take several days to clear, and the receipt is sent once the payment clears.

If a payment fails

If a pledge payment doesn't go through, the donor receives an email titled "Your pledge payment to [Organization] has failed." To try again:

  1. Click Retry Payment in the email, or go to My Account → Donations.

  2. Click Update payment method on the failed payment.

  3. Choose a different saved payment method or add a new one, and complete the payment.

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