Happy to help! We'll get this figured out for you ASAP!
In many cases, this is a transaction supporting a nonprofit on our platform. BetterWorld provides the software for 95,000+ organizations around the country, who run auctions, sell tickets, accept donations, and more!
Please use the "Contact Us" button at the top of the page to submit a ticket with your name and email. We'll take a look, figure it out, and get back to you within 24 hours.