To request a refund for any transaction, you can reach out to our support team by clicking the chat bubble at the bottom right of your screen, or by our email: [email protected]. The Support team is here Monday - Friday 9:00 am - 5:00 pm EST and will get back to you as soon as we can (often within a few hours)!

If you are requesting a full refund from an organization on our platform (such as a ticket purchase or donation), please first reach out to your contact at the organization directly. In most cases, this will be the fastest way to receive a refund. However, we're always happy to step in if needed!