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How to update a failed recurring donation

Learn how to update your payment method for a failed recurring donation

Written by Anna Speicher

Cards can be declined for any number of reasons!

You'll receive an email notifying you when this happens, with a link to update your payment method:
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You can also update it directly by following the steps below:

1) From the recurring donation page of your account click the three dots next to the donation subscription that failed, then click Settings.
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2) Scroll to the Update payment method section. Click Add new to add a payment method on file or choose a different payment method already on file from the dropdown.
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3. If you clicked Add new, return to the recurring donations page and repeat step 1 and 2 to select your newly added payment method.
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Once selected, your donation will be charged using the new payment method on its next scheduled date.

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