Not all campaigns on BetterWorld require you to make an account in order to complete a donation. If you have previously set up a recurring donation without setting a password to create an account, you checked out as a "Guest". This article will show you how you can still access and manage your subscriptions!
How to log into your guest account
To access your Guest Account, click this link to be taken to the Guest Center. You'll be asked to enter the email you used when you made your recurring donation.
Please note: If you receive the error message "You already have a BetterWorld account", please try to login to your account here.
After entering your email, a unique link will be sent to you! Head to your email inbox to find it.
The email you receive will come from BetterWorld and look like this, click Manage my donations in that email to be taken to your Guest Account.
Now you have successfully logged into your account! Here you can now manage reoccurring donations and update your payment methods!
How to update the payment method of your recurring donation
Once logged into your guest account, click Recurring donations on the left side of your screen. Here you can see all your current reoccurring donations! To edit the reoccurring donation click Edit on the far right of the row.
To update the payment method associated with the reoccurring donation, scroll down until you see Update Payment Method.
Click Add new to enter a new card on file, or click the dropdown to see a list of saved payment methods. Once finished, make sure to click Save!
How to update the amount or frequency of a recurring donation
Once logged into your guest account, click Recurring donations on the left side of your screen. Here you can see all your current reoccurring donations! To edit the reoccurring donation click Edit on the far right of the row.
Click the three dots in the top right corner, then click Change amount or period.
A pop-up will appear where you can update the amount or frequency of your recurring donation. Make the changes there and click Save to confirm!
Please note: The donation periods available for selection depend on the organization's campaign settings.
Done! A green confirmation box will appear in the top right corner, and your screen will update with the new donation details!
How to pause a reoccurring donation
Once logged into your guest account, click Recurring donations on the left side of your screen. Here you can see all your current reoccurring donations! To edit the reoccurring donation click Edit on the far right of the row.
To pause an active recurring donation, click the three dots in the top right corner, then click Pause.
A pop-up will appear asking you to confirm the action. Click Yes to pause your recurring donation.
The page will update to show your donation successfully paused.
How to reactivate a paused recurring donation
Once logged into your guest account, click Recurring donations on the left side of your screen. Here you can see all your current reoccurring donations! To edit the reoccurring donation click Edit on the far right of the row.
To reactivate a paused recurring donation, click the three dots in the top right corner, then click Reactivate.
Once un-paused your donation will appear as active again.
How to cancel a reoccurring donation
Once logged into your guest account, click Recurring donations on the left side of your screen. Now you will see all your current reoccurring donations! You can use the hyperlinks under the Organization column and Campaign column to view the pages of the organization and campaign you participated in. To edit the reoccurring donation click Edit on the far right of the row.
Here you can view the details of your reoccurring donation. To cancel your donation, click the three dots in the top right corner and click Cancel.
Once cancelled the status of your recurring donation will automatically update and you'll receive a cancellation confirmation via email.