How to sell tickets in person with the Events app

From your event, tap Sell tickets. You'll see every ticket type available for the event, along with its price and how many remain.

Use the + and – buttons to set how many of each type you're selling, then tap Continue to ticket information.

Please Note: Some ticket types are sold individually, while others are packages that include multiple tickets (for example, a sponsor package that includes 10 tickets)

For each ticket, tap Select existing or new donor to attach it to a name.

You'll have two options:

Existing donor: Search your donor list by name or email and select the matching record.

+ New donor: Create a new donor record with the guest's name, email, and other details on the spot.

You can also add a paddle number for the ticket if your event uses them.

If your event has add-ons — like a parking pass or a drink ticket — you'll see them next. Adjust quantities the same way as tickets, then tap Continue to questions.

If your event has custom questions set up (like a newsletter opt-in or "How did you hear about us?"), you'll be prompted to answer them here before continuing to the cart.

Please Note: Any custom questions marked as required on your normal online checkout page are always optional when sold in person through the app — this is by design, so a sale at the door doesn't get held up.

The cart shows everything you've added — tickets, guest names, and add-ons — along with the total. You can also add a discount code here if you have one.

Please Note: Discount codes can't be created from the app itself — they need to be set up in your BetterWorld dashboard first. Once a code exists, you can apply it here.

Tap Continue to payment to choose how the guest will pay:

Please Note: Charging a donor's saved card on file isn't available for ticket sales — only the three methods above. If you need to charge a saved card or bank account, that's done through the separate "Collect a payment" flow instead.

The first time you use Tap to Pay on iPhone, you'll be walked through a quick setup to confirm your device is compatible and connect the reader.

Please Note: Tap to Pay on iPhone requires an iPhone XS or later running iOS 18.0 or newer, with a passcode set and an active internet connection. If the reader won't connect, try closing and reopening the app; if you see a prompt to remove cards from Apple Wallet, follow that prompt and try again.