Administrators can now send pledge reminders if the donor has not yet fulfilled their pledge. When donors make a pledge, they will be prompted via text and email to fulfill their pledge. If they don't, they will be reminded about 12 hours later. If 24 hours after the campaign has ended the donor has not fulfilled their pledge yet, the account administrator can send them another reminder from the dashboard! Here's how:
1. From your dashboard, click on Donation Campaigns and then Manage the Paddle Raise campaign you wish to send reminders for.
2. Click on Donors on the left-hand side. From this screen, you can choose to send a reminder to all donors who haven't paid or just select one specific donor. When you've decided who to send the reminder to, click on the button that says Send Checkout Reminders.
Please Note: If you do not see the buttons please confirm that your campaign has been officially closed for 24 hours. You can find and edit the end date/time in the settings of your Paddle Raise.
3. You can now edit a customizable message. Press Send.
Please Note: Your donor has now received another email reminder. They will not receive a text notification. You are able to send as many reminders as you'd like!
