How to charge multiple winners for one auction item

BetterWorld will only charge one winner (the highest bidder) per item. There is no way to charge any of the runner-ups automatically.

One option would be to list multiple items of the same item for people to bid on during your auction. You have the option to 'copy' items that will have multiple winners ahead of time, and bidders can bid on each of the items separately. There is a 'Copy item' feature in the dashboard you can use for this. We understand this may not be ideal for your auction, that being said, there is a workaround for how you can have multiple winners for a single item.
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1. Head to your Auction dashboard and click Manage on your Auction.

2. Click Items in the left sidebar, then click on the item that has multiple winners.

3. Click Activity along the top bar. On this page, you will find the bidding activity and the next highest bidders. Click on the names of any runner-ups to find their contact information.

4. Once you have the additional winner's email addresses, you will manually send them an email letting them know they won, how to receive their item/experience, and explaining how they can pay for their item.

You can ask your runner-up bidder to make a Standard Donation for the amount they bid by sending them the link to your Donation Campaign. There, they can select 'Other' and make a payment equal to their highest bid.

If the winner would like to receive an invoice for the item, you can copy the item from your Online Auction into a Live Auction. Here is how to do this:
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The first step is to make sure you're managing a new Auction, not the previous Online Auction that you want to copy items from. If you do not have a live auction, you can simply head to your Settings page and scroll to the bottom to copy your online auction. After you copy it, you'll want to change the bidding style to Live bidding in the new auction's Advanced Settings.

In the example below, "2025 Auction Invoice" is the new auction that was created, so we can copy the item the runner-up bidder won. Follow the steps below to copy the item in the new auction:

1. Within the Live Auction, click on Items in the left-hand menu. Once on the items page, click Copy Items in the upper right corner of the dashboard.

2. From there, select the online auction that you'd like to copy the items from in the dropdown menu. After selecting the online auction, click Continue.

3. Then select the items from that Online Auction you'd like to copy and click Create Items.

4. Next, click Bids in the left sidebar.

5. Once on the Bids page, click the Enter bid button next to the item.

4. A window will pop up so you can enter the winning bid details, including the donor's name, email, and winning bid amount. Since they took part in your Online Auction, you can search for existing donors. Click Save when you're done.

Please Note: If multiple accounts appear when searching a donor's name, select the donor with a checkmark next to it. This indicates the account is verified and ensures a smooth payment process.

5. Once you are done entering the winning bidders/bids, head to your Overview page. Here you will see a notification prompting you to close the Auction. Once you click the Close auction now button, all winning bidders will receive an invoice via email to check out and submit payment for the items they won.

Please Note: Closing the auction cannot be undone. Please verify all winning bids are entered correctly before clicking the Close auction now button and finalizing the auction.

6. After you close the Auction, you will automatically be directed to the payment page. It will appear blank at first, but as winning bidders pay their invoice, their payments will appear in the table.

Your runner-up winners have been successfully invoiced for their Auction items!