BetterWorld

Yesenia Santiago

Sam Jauch

Kerri Ali

Auctions 

Learn about our online silent and live bidding tool.

Get to know BetterWorld's auction tool

Learn about online bidding vs live bidding.

How to run an online vs live auction on BetterWorld

Creating and running your organization's Auction is simple and easy with BetterWorld. Here is a step-by-step guide to help you get started. 

A step-by-step guide to an online auction campaign

Sponsors can be displayed in both Auctions and Ticketed Events. The process for either campaign is the same. 

How to display sponsors on my auction page

Learn how to easily generate a QR code for your Auction.

How to generate a QR code for my auction campaign

Hosting an in-person silent auction? Learn how to create QR codes for donors to scan and bid easily!

How to generate table cards with QR codes for auction items

Learn how to easily add any video that is hosted on YouTube or Vimeo to your auction page.

How to add a video to my auction

Learn how to hyperlink another campaign on your Auction page.

How to link a campaign to my auction

Creating the Auction

Learn how to create a Live Auction in a few simple steps.

How to create an auction with live bidding

Creating and running a Live Auction is simple and easy with BetterWorld. Here is a step-by-step guide to help you get started.

A step-by-step guide to a live auction campaign

Learn how to preview and use the display view for your Live Auction event.

How to use the display view of the live auction tool

All about ending a Live Auction and learning how winners will pay for their items.

How to enter winning bids in my live auction and have winners pay

Here is how to see when a winner has paid for their items after a Live Auction! You can also send reminders to anyone who has not yet paid.

How to check if a winner paid and send checkout reminders

Quick and easy steps to confirm payment for auction winners.

How to mark a winner's bids as paid using our live auction tool

Johalys Marte

Aneysi

Live Auction

Learn how to change the name of your campaign at any time.

How to change the title of my auction

Learn how to change the dates of your Auction.

How to modify my auction start and end times

Learn how to add a banner image and remove the text overlay.

How to change the banner image of my auction

Easily duplicate a past auction with these simple steps!

How to copy a previous auction

Learn how to delete (or archive as we call it) your Auction.

How to delete my auction

Learn how to unarchive a deleted Auction.

How to unarchive my auction

Learn how to customize bid increments for your Auction.

How to edit bidding increments and what they are

Boost engagement and maximize bids with popcorn bidding

How to enable popcorn bidding

Whit Hunter

Editing Auction 

We are super excited to have Instant Items available for our organizations! They are risk-free and no limit to how many you can add!

What are Instant Items and how do they work

Learn how to import Instant Items to your auction with the click of a button!

How to add Instant Items to my online or live auction

Can bidders pay for Instant Items with cash or check? What are the credit card fees on Instant Items?

How to charge for Instant Items for Online and Live Auctions

We take care of the fulfillment of any Instant Items!

How to handle fulfillment for Instant Items

Learn how revenue from Instant Items reflects in leading bids total.

Why is my leading bid total less than the amount of bids I have received

Instant Items

Learn how to add items to your Online and Live Auction, how to import items from the donation form and how to edit and delete items.

How to add, edit and delete my auction items

Adding an Impact campaign to your auction allows you to sell sponsorships, fixed-price or buy-it-now items and unique add-ons!

How to add fixed-price Impact Items to my auction page

Learn how to easily add items from your Item Donation Form to your auction.

How to import or bulk import item donations to your auction

Help, I cannot find the auction Item I uploaded.

How to see the item I uploaded

Learn about auction image size, uploading from your computer or our image library, ordering images and best practices.

How to add, size and rearrange pictures for an auction item

Learn how to create new sections and how to bulk-change item categories.

How to change display categories of auction items

Can I have bidding on some items end before the auction closes? Can I stagger the end dates of items?

How to have some items end before the auction ends

Can I add multiples of the same item? Learn how to copy items within the same auction and to another auction.

How to copy auction items

Learn how to display the donor of an auction item on the item's page.

How to acknowledge the donor of an auction item

Can I add, edit or delete items while my Auction if live?

How to add, edit or remove an item after the auction has started

Learn how to disable online bidding for an Auction item without unpublishing it!

How to disable online bidding for an item

Learn how to temporarily hide an auction item.

How to hide or unpublish auction items

Generate QR codes for individual Auction items.

How to find and download QR codes for individual auction items

Here is how to download a report of the total estimated value of all Auction items.

How to see the total estimated value of all auction items

Download a CSV report with your items' starting bids, estimated value, item donor info, fulfillment info and internal notes.

How to download a report of my auction items' details

Can We Set a Reserve Price for Auction Items

Learn how our built-in AI tool can generate compelling auction item descriptions in just a few clicks.

How to use built-in AI to write your auction item descriptions

Anna Speicher

Uploading and Editing Items

Learn where to find, how to edit and how to use your item donation form.

How to edit and use the item donation form

How to archive donated items

How to edit pictures or add pictures to the item donation form

How to edit or add pictures to an item donation form submission

Item Donation Form 

An account is required, but automatically created when placing the first bid!

Is an account required before entering an auction and bidding

Bidders need a credit card to bid but they can still pay by cash or check if they choose!

Do bidders need a credit card or Stripe account to bid

Bidders are notified when they have been outbid.

Do bidders receive outbid notifications

Learn about alternatives to a buy-it-now option, such as our "Max Bid" feature or Impact Giving tool.

Is there a buy-it-now option for auction items

Here are all the ways bidders can donate during your Auction!

How to encourage bidders to make a donation on the auction page

Can I see max bids on the auction dashboard

Can I modify "other popular items" that are displayed below the auction items

Questions about bidding

Learn how to edit the visibility settings and how to launch your Auction ahead of taking bids.

How to start my auction and publish it even before bidding starts

Learn where to find the link to your Auction.

How to find my link to share my auction with bidders

Learn about what email reminders bidders receive.

Do bidders receive reminders when the auction is about to end

Publishing the Auction and Outreach

End of Auction walkthrough for online bidding.

How to close the online auction and charge cards

How to charge multiple winners for one auction item

Learn the best way to handle fulfillment here!

How to use the fulfillment center

What does the auction item receipt look like

Learn what happens when a payment fails how to support bidders.

How to handle a bidder's failed payment

Closing the Auction and Receiving Payments

There is no limit to how many items you can add to your Auction!

How many items should I have in my auction

Learn how low to set your starting bid for most success.

How low should I start the bidding

Add up to four images for each Auction item!

How many images should each auction item have

What is the ideal length of an Online Auction?

How long should my online auction be

Best Practices 

Find answers and get help from Intercom Support and Community Experts

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