Once your live auction ends, the final step is connecting winners to their items. In the fulfillment center, you can easily track who has received their items. First, from your dashboard, select Auctions > Manage > Fulfillment. In the "Status" column select the "Pending" button and a drop-down menu will appear.

You can change the status to "Shipped" or "Received"

If you did not toggle on "Enable shipping" for an item, "Shipped" will not be a selectable option.

To toggle on shipping, click on "Fulfillment & Shipping Settings" at the top. Toggle on "Allow shipping?" to enter the shipping rate, and click save.

Note: we recommend adding shipping rates before closing the auction so the winners can select shipping immediately upon accessing the fulfillment center. They will have access to the fulfillment center through the congratulatory email sent when the auction closes (see below).

Winners will then have the option to pay for shipping in the fulfillment center. If they select "Please ship" they will be prompted to complete the additional donation and will be issued a receipt.

If the shipping fee has been paid for an item, the "Status" drop-down button will change from "Pending" to "Ready to ship."
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You can also click the "Open" button in the "Fulfillment Center" column, which will bring you to this page. Here you can view and update the payment status, fulfillment status, and the selected delivery method. You can also get in touch with the winners here. You can send a message or view and respond to messages the winners have sent.

You will have the option to send an email notification to the winner when you select "Shipped" under the "Status" column.

Once all of the items have been shipped or received, congratulations, your auction is complete!