How to set up and resend PDF tickets for guests

You can add a PDF ticket to your guests' confirmation email! When your guest purchases their ticket(s) they will receive an email confirmation and receipt. You can choose to include a PDF attachment in their email, which will serve as their ticket. To include PDF tickets follow these steps:

1. Click Manage on your ticketed event.

2. Navigate to your Settings page and scroll to the Event Details section. Here you will see the option to Attach ticket PDFs to order receipts. Click the box to include the PDF tickets, then Save!

The tickets will now be sent as a PDF attachment in your donor's confirmation receipt with a QR code attached to it. The QR code can be scanned by your organization to check your guests in at the event! Once opened, the ticket will look like this:

You can resend the ticket email anytime if a ticket purchaser needs it again.

1. Head to Ticketed events and click Manage

2. Click the Attendees tab located on the right-hand side of your ticketed event, then click the three-dot menu next to their name, and choose Send ticket email