BetterWorld

Sam Jauch

Whit Hunter

Johalys Marte

Getting Started

How to Sign Up

Learn what the profile page is, why it is useful, how to view it, edit it and share it with donors!

How to Use, Edit & Share Your Organization's Profile Page

Learn how to change your organization's name, web address, add an EIN and change time zone.

How to Edit & Add Organization Info

Add and manage your teams members' permissions easily in your team settings.

How to Add Team Members to My Organization

Creating your first fundraising campaign is easy!

How to Create My First Campaign

Learn how to rearrange and feature any of your campaigns on your profile page!

How to Feature and Rearrange Campaigns on My Profile Page

Sharing your campaign page with donors is easy!

How to Share My Campaign Page

Easy! You can start raising funds ASAP and set up payout later.

How to Raise Funds on BetterWorld Before Connecting a Stripe Account/ Bank Account

You can set your preferred interval/frequency for a donation report to be sent to your email.

How to Set Up Activity Report Emails

We can create a shorter link for any of your campaign pages.

How to Create a Short Code that I Can Share With Donors

Sign Up & Set Up  

Learn more about Stripe, how to connect a bank account and withdraw funds, Stripe issues and payout fees.

How to Receive the Funds I Raised

Learn more about the check payout process and restrictions.

How to Receive a Check Payout Instead of Linking a Stripe Account

Learn how to download a CSV file of all received donations for a custom date range and for specific campaigns.

How to Download a Payment Report and Filter by Date and Campaign

Anna Speicher

Yesenia Santiago

Receiving Funds

Learn how to easily log in and get to your dashboard.

How to Log In to My Account & Access the Dashboard

Magic links are one-time-use links that can be sent to you via email to help you sign in when you forget your password.

How to Use a Magic Link to Sign In to My Account

Forgot your password? No problem! Not getting the password reset email? We can help with that as well.

How to Reset My Password

Learn how to easily delete a duplicate account that was created by accident.

How to Delete My Organization's Account (I Created Multiple)

Help an organization manage their fundraising by becoming a team member!

How to Join a Organization's Team & Access Their Dashboard

Accessing My Account

Learn about the automatic receipts we sent donors via email.

How to Send a Donor Proof of Their Donation for Tax Purposes

Learn how to create a hyperlink in your campaign's description.

How to Hyperlink Text on My Campaign

Learn how to fix a donor's donation that is appearing under an account administrator's name.

How to Fix an Incorrect (Administrator's) Name on a Donation

Learn how to switch account ownership from one administrator to another.

How to Change an Account Owner

Aneysi

General Questions 

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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Tickets

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English

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