All Collections
Donor & Participant Questions
How do I Enter the Zip Code for my Credit Card to Check Out?
Unrecognized Charge from BetterWorld on my Bank Statement
How to Request a Refund?
How to Change my Email Address?
How to Access My Account?
How to Find my Receipt?
How to Find an Auction or Organization on BetterWorld?
Can you help me find an organization's campaign?
How to make an anonymous donation?
How to delete or update my credit card information?
How to make a donation using ACH?
How do I place a bid?
How to place a bid on your phone?
How do I sign in to bid?
Can BetterWorld auto-bid for me?
What is a max bid?
Does anyone see my max bids?
Can you tell me about covering the credit card processing fee?
I put in the wrong bid - help!
Can I retract a bid that I've made?
Is there a certain set amount for the next bid or can I bid whatever I want?
How do I see my bid history?
Can I see who I am bidding against?
Will I be notified if I am outbid?
Can I receive text messages when I am outbid during an auction?
How do I change or update my shipping address?
How can I change the shipping address associated with an auction item?
How can I change the card associated with an auction item?
How will I know if I am the winning bidder?
When will I receive the item I won?
How do I pay for an item I've won?
My payment failed for an auction item
Are my winning bids tax deductible?
Can I get notified by text message if I've been outbid?
I favorited an auction item. How do I find it later?
How do I pay for my winning bid?
How to join a Peer-to-Peer campaign.
I am a participant in a Peer-to-Peer campaign, can I edit my donation page?
How to make a donation using Peer-to-Peer.
How to edit your Peer-to-Peer donation page as a participant.
How do I add/edit activity counts on my A-Thon page as a participant?
How to make a 'per-activity' pledge